• People with disabilities, frail aged or elderly, their carers/families have contact with the services and support they need.
• There are quality services in the community that are relevent to the needs of the people who use them.
• The community is accessible to people with disabilities.

This involves:

• Researching and identifying community needs;
• Development of programs and services to meet these needs;
• Raising public awareness;
• Training;
• Consultation;
• Providing information to members of the community and workers;
• Assisting people with disabilities to have their concerns listened to through Short Term Advocacy/Support
• Working with other services to improve their access to people who have a disability.

Short Term Advocacy/Support is given to people who:

• want to make a complaint and need help to do this;
• need to write a letter of concern about something that they are not happy about;
• contact another service for assistance.

If the worker can not help, a referral to another service will be offered. The worker will help the person to contact the service.