Hoarding and Squalor Directory

The listed services are provided only as a resource and are not endorsed by MDS. It is the responsibility of each individual to make their own enquiries to decide which service will be best for them. If quotes and payment are required, they will need to be arranged by each individual requiring the service.

Animal Hoarding is defined as the accumulation of large numbers of animals that overwhelms the person’s ability to provide a minimum standard of nutrition, sanitation and veterinary care.

RSPCA NSW
Phone: 9770 7555
Other Programs
RSPCA also provides three programs – Safe Beds for Pets, Living Ruff and POOPs (Pets of Older Persons). The contact number for these programs is (02) 9782 4408.
Ambulance
1300 278 3589
Animal Cruelty Complaints
1300 278 3589
Aftercare Program- Personal Helpers & Mentors
Phone: 9646 9110
Eligibility Criteria: Provides Care Coordination, Case Management and In Home Skill Building to people living in the following postcodes: 2040; 2045; 2046; 2047; 2135; 2137; 2138; 2143; 2144; 2190; 2197; 2198; 2199; 2200; 2211; 2212; 2213; 2214

The Benevolent Society- Program Personal Helpers & Mentors
Phone: 8778 0600
Eligibility Criteria: Provides Care Coordination, Case Management and In Home Skill Building to people living in the following postcodes: 2161; 2163; 2164; 2165; 2166; 2168; 2170; 2171; 2172; 2173; 2174; 2176; 2177; 2178; 2179; 2430; 2555; 2556; 2557; 2565; 2745; 2752

Macarthur Disability Services (MDS)- Program Personal Helpers & Mentors
Phone : 4621 8400
Email: information@mdservices.com.au
Website: www.mdservices.com.au
Referral Process: Anyone can refer
Eligibility Criteria: 16 years and over residing in 2560 postcode areas. Provides Case Management; Care Coordination and In Home Skill Building.

New Horizons Enterprises- Program Personal Helpers & Mentors
Phone: 8755 4700
Eligibility Criteria: Provides Care Coordination, Case Management and In Home Skill Building to people living in the following postcodes: 2132; 2133; 2134; 2136; 2143; 2162; 2163; 2190; 2191; 2192; 2193; 2194; 2195; 2196; 2197; 2198; 2199; 2200; 2206; 2208; 2210; 2211; 2212; 2213; 2214; 2129; 2130; 2131

New Horizons Enterprises- Program Personal Helpers & Mentors
Phone: 8784 3777
Eligibility Criteria: Provides Care Coordination, Case Management and In Home Skill Building to people living in the following postcodes: 2161; 2162; 2163; 2164; 2165; 2166; 2170; 2175; 2176; 2177; 2178

Partners In Recovery South West Sydney- Program PiR SWS
Phone: 1300 747 797
Email: Julie.blake@sfnsw.org.au
Website: www.pirsws.com.au
Referral Process: Call the intake number above
Eligibility Criteria: Must have significant mental health issues with complex needs; 25 years and over.
Provides Care Coordination across SWS.

AB Cleaning NSW
Phone: 0406 188 182
Email: info@abcleaningnsw.com.au
Website: www.abcleaningnsw.com.au
Description: Provides cleaning services. Cost will depend on level of work needed. Services all SWS local government areas except for Wingecarribee.

AMARI Services
Phone: 0405 576 443
Email: admin@amariservices.com.au
Website: www.amariservices.com.au
Description: Clean-ups will incur a cost either to be paid by the consumer or the service provider. Cost will be dependent on the work to be done. Services provided across SWS.

HandyBelles
Phone: 0416 191 620
Email: info@handybelles.com.au
Website: www.handybelles.com.au
Description: Clean-ups will incur a cost either to be paid by the consumer or the service provider. Cost will be dependent on the work to be done. Services provided across Macarthur.

Holistic Homes and Gardens Services
Phone: 1300 731 700
Email: service@hhgs.com.au
Website: www.hhgs.com.au
Description: Provides Domestic Care, Cleaning Services and Property Maintenance including gardening. Clean-ups will incur a cost either to be paid by the consumer or the service provider. Cost will be dependent on the work to be done. Will service all SWS local government areas except for Wingecarribee.

A Husband and Wife Cleaning Team
Phone: 0418 641 021
Email: info@ahusbandandwifecleaningteam.com.au
Website: ahusbandandwifecleaningteam.com.au
Description: Provides cleaning services but cost will be dependent on level of cleaning required. Service provided across SWS.

METRO CM Pty Ltd
Phone: 0432 568 189 / 0430 714 352
Email: contact@metrocm.com.au
Website: metrocm.com.au
Description: Provides cleaning services. Cost will depend on level of work needed. Services all SWS local government areas except for Wingecarribee.

CUPS Clean Up Program- Program Personal Helpers & Mentors
Phone: 8778 4222
Email: intake@catholiccare.org
Website: www.catholiccare.org/community/mental-health/clean-program
Referral Process: If you are under 65 years call the number above; if over 65 make a referral through the My Age Care Portal on 1800 200 422
Eligibility Criteria: Must live in a cluttered & unsafe environment and receive the Disability Support Pension or have a diagnosed mental health issue. Provides short term Case Management, Care Coordination and cleaning services for people living in Fairfield and Liverpool. Available in the Bankstown area for people 65 & over only.
Ageing, Disability and Home Care (ADHC)
Phone: 4629 1660
Email: macarthur@facs.nsw.gov.au
Website: www.facs.nsw.gov.au
Referral Process: Anyone can refer
Eligibility Criteria: Must have an intellectual disability. Provides services into Campbelltown, Camden, Bankstown, Liverpool and Fairfield and Wollondilly.

Macarthur Disability Services (MDS)- Program Personal Helpers & Mentors
Phone: 4621 8400
Email: information@mdservices.com.au
Website: www.mdservices.com.au
Referral Process: Anyone can refer
Eligibility Criteria: 16 years and over residing in 2560 postcode areas. Provides Case Management; Care Coordination and In Home Skill Building.

National Disability Insurance Scheme (NDIS)
Phone 1800 800 110
Website: www.ndis.gov.au/
Details: The National Disability Insurance Scheme (NDIS) is the new way of providing support for Australians with disability, their families and carers.
The NDIS will provide about 460,000 Australians under the age of 65 with a permanent and significant disability with the reasonable and necessary supports they need to live an ordinary life.
Eligibility Criteria Visit www.ndis.gov.au/people-disability/access-requirements.

One Door – Program Personal Helpers & Mentors
Phone: 4625 1639
Website: www.sfnsw.org.au
Eligibility Criteria: Must be 16 years or older and receiving Centrelink Support payments and living with a mental health issue and looking for work. Provides Case Management.
Macarthur Family and Youth Services- Program Case Work
Phone: 4620 4667
Email: admin@camfss.ngo.org.au
Eligibility Criteria: Must have dependent children. Provides services into Campbelltown, Camden and Wollondilly.

Wingecarribee Family Support Service Inc.- Program Family Support/Young Parents
Phone: 4862 1777
Email: admin@wfss.org.au
Website: www.wfss.org.au
Referral Process: Self or Service Referral
Eligibility Criteria: Must have care of children from pregnancy to 18 years of age which includes part time care.Provides Case Management, In Home Skill Building, Referral, Advocacy and Support Groups.

Macarthur Ozanam Centre Vinnies
Program: Only women with children living in private rental or social housing
Phone: 9820 9048
Email: Melissa.reil@vinnies.org.au
Eligibility Criteria: Must be at risk of homelessness and female with children living with them. Provides Case Management, Care Coordination, In Home Skill Building and Financial Assistance.
HandS On
Program: Macarthur/Wingecarribee HandS On H&S Forum meets the 3rd Wednesday of each month excluding January and December from 11:30am – 1pm at MDS – Level 8/138 Queen St Campbelltown. This Forum is open to both workers and consumers. For more information, call MDS on (02) 4621 8400
SWS H&S Network meets the 2nd Wednesday bi-monthly from 2-4pm at FACS Housing – Fairfield. This network is only for workers.
Link2Home
Phone: 1800 152 152
Description: Link2home is a state-wide homelessness information and referral telephone service providing information and referrals to homelessness services across NSW for people who are homeless or who are worried they will become homeless, as well as for advocates acting on a person’s behalf. Link2home is available 24 hours a day, 7 days a week, every day of the year.

Macarthur Ozanam Centre Vinnies
Program: Only women with children living in private rental or social housing
Phone: 9820 9048
Email: Melissa.reil@vinnies.org.au
Eligibility Criteria: Must be at risk of homelessness and female with children living with them. Provides Case Management, Care Coordination, In Home Skill Building and Financial Assistance.

Aftercare- Program Personal Helpers & Mentors
Phone: 9646 9110
Eligibility Criteria: Provides Care Coordination, Case Management and In Home Skill Building to people living in the following postcodes: 2040; 2045; 2046; 2047; 2135; 2137; 2138; 2143; 2144; 2190; 2197; 2198; 2199; 2200; 2211; 2212; 2213; 2214

The Benevolent Society- Program Personal Helpers & Mentors
Phone: 8778 0600
Eligibility Criteria: Provides Care Coordination, Case Management and In Home Skill Building to people living in the following postcodes: 2161; 2163; 2164; 2165; 2166; 2168; 2170; 2171; 2172; 2173; 2174; 2176; 2177; 2178; 2179; 2430; 2555; 2556; 2557; 2565; 2745; 2752

Macarthur Disability Services (MDS)- Program Personal Helpers & Mentors
Phone: 4621 8400
Email: information@mdservices.com.au
Website: www.mdservices.com.au
Referral Process: Anyone can refer
Eligibility Criteria: 16 years and over residing in 2560 postcode areas. Provides Case Management; Care Coordination and In Home Skill Building.

New Horizons Enterprises- Program Personal Helpers & Mentors
Phone: 8755 4700
Eligibility Criteria: Provides Care Coordination, Case Management and In Home Skill Building to people living in the following postcodes: 2132; 2133; 2134; 2136; 2143; 2162; 2163; 2190; 2191; 2192; 2193; 2194; 2195; 2196; 2197; 2198; 2199; 2200; 2206; 2208; 2210; 2211; 2212; 2213; 2214; 2129; 2130; 2131

Neami National Bankstown- Program HASI (Outreach Support for Recovery) and Recovery & Resources Services Program (RRSP)
Phone: 8790 7001
Website: neaminational.org.au
Referral Process: Call Neami National on the number above
Eligibility Criteria: People aged between 16 -64 years diagnosed with mental illness residing in Bankstown. Provides in home and organisation skill building.

New Horizons Enterprises- Program Personal Helpers & Mentors
Phone: 8784 3777
Eligibility Criteria: Provides Care Coordination, Case Management and In Home Skill Building to people living in the following postcodes: 2161; 2162; 2163; 2164; 2165; 2166; 2170; 2175; 2176; 2177; 2178

Bankstown Community Health Centre- Program Adult Community Mental Health
Phone: 9780 2777
Address: 36-38 Raymond Street Bankstown
Website: www.swslhd.nsw.gov.au/MentalHealth/
Description: Provides public mental health assessments, triage, care coordination and psychology clinics to people living in the Bankstown local government area
Eligibility Criteria: Acute and complex mental health problemsSouth Western Sydney Local Health District

Program Bankstown Anxiety Clinic
Phone: 99722 8992
Address: Banks House, Claribel Street Bankstown
Website: www.swslhd.nsw.gov.au/MentalHealth/
Eligibility Criteria: Provides psychological treatments for people aged 15 years or older who experience anxiety or related disorders.

Campbelltown Community Health Centre- Program Mental Health Services
Phone: 4629 5400
Address: 6 Browne Street, Campbelltown
Website: www.swslhd.nsw.gov.au/MentalHealth/
Description: Provides public mental health assessments, triage, care coordination and psychology clinics to people living in the Macarthur local government area who have acute and complex mental health problems
Referral Process: Community Mental Health Emergency Team (CoMHET) 1300 787 799

Fairfield Community Health Centre- Program Fairfield Community Mental Health Service
Phone: 9794 1714
Address: 53-65 Mitchell Street, Carramar
Website: www.swslhd.nsw.gov.au/MentalHealth/
Description: Provides public mental health assessments, triage, care coordination and psychology clinics to people living in the Fairfield local government areas who have acute and complex mental health problems.
Referral Process: Fairfield Community Mental Health Team (FCMHT) 1300 787 799

Liverpool Community Mental Health Centre- Program Liverpool Mental Health Service
Phone: 9616 4130
Address: Mental Health Ambulatory Care. Entrance L, Liverpool Hospital; Corner Elizabeth and Goulburn Streets, Liverpool
Website: www.swslhd.nsw.gov.au/MentalHealth/
Description: Provides mental health assessments, triage, care coordination and psychology clinics to people living in the Liverpool local government area.
Referral Process: Community Mental Health Emergency Team (CoMHET) 1300 787 799
Eligibility Criteria: Acute and complex mental health problems

Macarthur Disability Services (MDS)- Program Personal Helpers & Mentors
Phone: 4621 8400
Email: information@mdservices.com.au
Website: www.mdservices.com.au
Referral Process: Anyone can refer
Eligibility Criteria: 16 years and over residing in 2560 postcode areas. Provides Case Management; Care Coordination and In Home Skill Building.

Neami National Bankstown- Program HASI (Outreach Support for Recovery) and Recovery & Resources Services Program (RRSP)
Phone: 8790 7001
Email: information@mdservices.com.au
Website: neaminational.org.au
Eligibility Criteria: People aged between 16 -64 years diagnosed with mental illness residing in Bankstown. Provides in home and organisation skill building.

NSW Mental Health Access Line
Description: NSW Mental Health Line is a 24 hour service that covers all of NSW. When a person contacts the service they are connected with a mental health professional who will provide the caller with contacts and referrals for services in their local area.
Phone: 1800 011 511

Partners In Recovery South West Sydney- Program PiR SWS
Phone: 1300 747 797
Email: Julie.blake@sfnsw.org.au
Website: pirsws.com.au
Eligibility Criteria: Must have significant mental health issues with complex needs; 25 years and over. Provides Care Coordination across SWS.

Specialist Mental Health Services for Older People (SMHSOP)- Program PiR SWS
Address: Liverpool Mental Health Centre
Phone: 1800 011 511
Referral Process: Referral is made by calling the NSW Mental Health Line
Eligibility Criteria: Provides mental health services in both inpatient and community settings for older people usually 65 years and older who have a mental health disorder. These teams operate from the Bankstown, Camden and Braeside Hospitals and Wingecarribee Community Health Centre.

SWS Local Health District (SWSLHD) – Bankstown- Program Aboriginal Mental Health Service
Address: Bankstown Community Health Centre – 36-38 Raymond Street, Bankstown
Phone: 9780 2777
Eligibility Criteria: Provides a range of mental health interventions for Aboriginal consumers living in the Bankstown local government area.

SWS Local Health District (SWSLHD) – Campbelltown- Program Aboriginal Mental Health Service
Address: Campbelltown Community Health Centre – 6 Browne Street Campbelltown
Phone: 4629 5400
Eligibility Criteria: Provides a range of mental health interventions for Aboriginal consumers living in the Macarthur region.

SWS Local Health District (SWSLHD) – Liverpool- Program Aboriginal Mental Health Service
Address: Mental Health Ambulatory Care. Entrance L, Liverpool Hospital; Corner Elizabeth and Goulburn Streets
Phone: 1300 787 799
Eligibility Criteria: Provides a range of mental health interventions for Aboriginal consumers living in the Fairfield and Liverpool local government areas.

Tahmoor Community Health Centre
Address: 15 Harper Close, Tahmoor
Phone: 4683 6000
Eligibility Criteria: Provides mental health care to people living in the Macarthur local government area.

Wingecarribee Community Health Centre- Program Community Mental Health Team
Address: Bendooley Place, 22-24 Bendooley Street, Bowral
Phone: 4861 8000
Eligibility Criteria: Provides mental health care to people living in the Wingecarribee local government area.
Description: Provides clinical services to people who have complex mental health issues

Neami National Bankstown – Program HASI (Outreach Support for Recovery) and Recovery & Resources Services Program (RRSP)
Phone: 8790 7001
Website: neaminational.org.au
Eligibility Criteria: People aged between 16 -64 years diagnosed with mental illness residing in Bankstown. Provides in home and organisation skill building.
Inside Out Recovery
Contact: Debbie Graham
Email: Insideout.recovery@outlook.com
Phone: 0499 326 192
Website: insideoutrecovery.wix.com/insideoutrecovery
Description: A one on one in home counselling service providing trauma informed care, case management, care coordination, and in home & organisation skill building. Can also facilitate Buried In Treasures Support Groups and training for front line workers.
South Western Sydney Area Counselling Service
Contact: Michele Jackson (Clinical Psychologist)
Phone Tahmoor: 4683 1244             Cabramatta West: 9823 4433
Email: Michele.jackson@swsacs.com.au
Referral Process: Referral by a GP through a GP Mental Health Plan
Eligibility Criteria: Mental health issues. Provides psychological intervention for people experiencing hoarding and or squalor across South West Sydney. Practices trauma informed care and can provide mental health assessments.

Odyssey House
Contact: Julianna Colton (Provisional Psychologist)
Phone: (02) 4628 8806
Email: julie@odysseyhouse.com.au
Referral Process: Phone Odyssey House for an appointment
Eligibility Criteria: Must have previous substance use. Provides support to people struggling with alcohol/substance misuse and comorbidity with mental health issues.

Light Bulb Moment Psychology Services
Contact: Natasha Kavanagh
Phone: (02) 4656 1107
Email: contact@lightbulbmoments.com.au
Referral Process: Referral by GP under Mental Health Care Plan.
Details: Provides Trauma Informed Psychological Counselling, Mental Health Assessments and Individual Psychological Counselling to people living in the Macarthur and Wingecarribee areas.