DOCUMENTATION, DATA COLLECTION AND INCIDENT REPORTING
Good documentation is essential in the community sector. This session will focus on the basics of writing good progress notes for clients. We will look at writing objectively, what information to include and some of the key mistakes we make when recording notes and how to avoid them. We will also explore the importance of data collection and look at why good incident reporting is crucial for any organisation.
Learning Outcomes
- Why is documentation so important?
- What information should we include in client notes?
- Writing objectively and what to avoid?
- What data collection is so important?
MENTAL HEALTH SUPPORT
Poor mental health and mental health conditions are one of the number one reasons that people visit their GP, but do you and your staff know how to support someone with a mental health concern? In this workshop we look at signs that someone requires help, we explore empathy and what it means to be a good listener. We also look at how you can support and talk to someone to manage their mental health.
Learning Outcomes
- What are the reasons people need support?
- When should I be concerned?
- The importance of listening.
- Ways to support someone whilst maintaining our boundaries.
RESTRICTIVE PRACTICES
In this session, we look at what restrictive practices are, and we will use real life scenarios to examine when we can and cannot use them and what to consider when using restrictive practices. We will explore the importance of data collection in regards to restrictive practices and we will also look at what reportable incidents are and how to report these to the NDIS.
Learning Outcomes
- What is a restrictive practice?
- What can we use them, including emergency responses.
- Strategies for reducing or eliminating their use.
- When and what to report to the NDIS Commission.
BOUNDARIES
In the world of individualised support and working closely with clients, it is very easy for support workers to blur the line between friendly and friends. This webinar will look at what a professional relationship should look like, the importance of maintaining boundaries and how to maintain those boundaries and still have a great relationship with your clients.
Learning Outcomes
- What are boundaries and why are they so important?
- What does being professional mean?
- Being friendly vs Being friends
- How to set and maintain boundaries.
TRAUMA INFORMED CARE
This course provides an overall introductory understanding and insight into trauma and its potential causes and impact on daily life. It will provide opportunity to learn how to recognise potential trauma symptoms and strategies to support someone through a trauma response. We will also identify strengths and use these and other strategies to build resilience for hope and recovery and how we as individuals and organisations can work in a trauma informed way.
Learning Outcomes
- Increased understanding of trauma and its impacts.
- Increased understanding of how to recognise symptoms of trauma.
- Develop strategies to support trauma based responses and recovery.
- Increased understanding of trauma informed practices in work environments and at home.
BEHAVIOURS OF CONCERN
When faced with behaviours of concern, our aim is to minimise the risk of immediate harm to the client and ourselves and to manage the behaviour. Not only can this be challenging but it can also be highly emotive/stressful on our own health and wellbeing, as well as the person we are supporting. This workshop aims to assist support workers to understand why behaviours occur, how to manage these positively/ proactively and how to keep everyone safe in the support environment.
Learning Outcomes
- What is a behaviour of concern?
- Discuss how understanding the client helps our responses.
- Identify stressors and the emotions of clients and its impact on behaviours.
- Discuss the range of responses to behaviours of concern.
